On this page you will find information on how to request a book; please note this service is for PHE staff only.
The page is split into the following sections:
- Books held by PHE libraries
- Books not held by PHE libraries
- Limitations or exceptions to book requests
- Purchase suggestions
- Quality standards.
Books held by PHE libraries
If the book that you require is held in our stock at one or more of our site libraries, please contact us with the details. We will then post the book to you at your work address, alternatively we can send the book for collection to Chilton, Colindale or Porton site libraries if you prefer.
Books not held by PHE libraries
You may also request a book that is not held within PHE libraries and we will try to obtain it as an interlibrary loan from another library. Please note that if the supplier charges a fee for providing us with the item (e.g. books obtained from the British Library or BMA Library), we will recharge this fee to your departmental budget. A member of the library team will contact you in these circumstances.
On occasion, depending on the age, cost and subject matter of a book not currently held, we may purchase a copy.
You may place your request in either any of the following ways:
- By telephoning us on: 020 368 20600
- By emailing us the details to email@example.com
Are there any limitations or exceptions when requesting a book?
Renewal of books which have been obtained for you on interlibrary loan from another library can be subject to other considerations such as overdue charges or renewal charges, particularly if the item has been obtained from an external source e.g. the British Library. It is quite possible that you might not be able to renew such items. In these circumstances we ask that you contact a member of library staff.
If you would like to make a suggestion you may do so in either of the following ways:
- In person to any member of KLS staff
- By email: firstname.lastname@example.org
We are a quality assessed library with high standards of service designed to meet your needs.
In order to achieve this, we seek to:
- update you on all requests taking longer than one week;
- and process 90% of book requests within one working day.