Contact Us

PHE KLS are happy to answer your enquiries which might relate to the services we offer, how we can support your information needs, the resources which are available, or it might be a general enquiry – perhaps linked to public health, research, training or your professional development. For information about eligibility to use our services, please see our page on how to register to use our service.

If your enquiry is about a literature search visit our literature searching page.


We would prefer to receive more complex enquiries by email; this ensures that we understand the details of your enquiry correctly.

You can contact the libraries team:

  • by email: libraries@phe.gov.uk
  • by telephone: 020 368 20600
  • in person:  We have libraries at Chilton, Colindale and Porton.
    Click on the location of the library you are interested in to find out further information.
 
Each regional PHE Centre has a dedicated Knowledge and Evidence Specialist to support their evidence and knowledge needs. Details of your local contact can be found by contacting libraries@phe.gov.uk.

We aim to acknowledge or respond within two full working days of the receipt of an enquiry to libraries@phe.gov.uk

This excludes bank holiday closing, and enquiries or communications sent directly to individual members of library staff.

We strive to provide a professional, high quality service. If our service falls short of your expectations, please contact us with your feedback. See also the complaints procedure.

 

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